What is the advantage of moldable custom footbeds over regular insoles?
No two feet are alike, which is why there is no such thing as one-size-fits-all. Almost all footwear is made flat, your foot is not. SOLE Footbeds and Sandals mold to fit your unique foot perfectly. Generic insoles and flat footwear simply cannot offer the same level of arch support, control and comfort that SOLE products can.
Why do SOLE Custom Footbeds cost less than traditional custom orthotics?
SOLE Custom Footbeds cost less than traditional custom orthotics because they use wear- and heat-molding technology.
Do I have to heat mold the footbeds to use them?
You can place the footbeds in your footwear without heat molding them. If you require maximum support this may be best. Wear molding the footbeds takes a few days longer than heat molding but the footbeds will still become personalized to your unique feet.
How long will they last?
Under normal use conditions our footbeds should last at least 1 year. If you are unsatisfied with the footbeds for any reason, return them within 90 days for replacement or refund, no questions asked.
I have wide feet, what size insoles should I order?
Order an insole that is one size above your current shoe size (i.e. if you wear a size 11EE, purchase size 12 insoles). Line up the heels of the old insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the insoles. WARNING: Only trim the toe area, and do not cut them too short. If your foot is larger than EEE, purchase insoles that are two sizes larger and follow the same process to trim them to length.
I am in between shoe sizes (i.e. Women's 8.5) so what size insole should I order?
Order an insole that is one size larger than your shoe size (i.e. If you wear a Women’s 8.5, order a Women’s 9 insole). Using the factory insole as a guide, line up the heel of the old insole with your new SOLE Custom Footbed and trace the toe area. Then use scissors to trim the insoles. WARNING: Only trim the toe area, and do not cut them too short.
My new Custom Footbeds are a little too large for my footwear. Can I trim them so they fit better?
Remove the factory-supplied insole from your footwear, place it on top of your new footbed with the heels lined up. Trace around the toe line, and trim with scissors. If your footwear does not have removable insoles, you can stand on the footbed and trace around your toe line. Begin trimming a small amount at a time until they fit snugly in your footwear. WARNING: Only trim the toe end and do not cut them too short.
What does the Truth in Comfort Guarantee cover?
Our Truth in Comfort Guarantee ensures our insoles are every bit as good as we say they are. If you are unhappy with our footbeds for any reason, simply contact us to arrange a refund or exchange. If you purchased the insoles from a retailer, please contact them directly for a refund. If the retail location does not honor the guarantee, call us toll free at 1 866 235 SOLE (7653). If you purchased your insoles from our online store, call us at the toll free number to arrange a refund.
What changes in fit to my footwear might I feel?
SOLE Custom Footbeds may make your shoes feel too tight initially. Be sure you have untied and loosened your footwear’s laces (if they have laces) and removed the factory-supplied insole from the footwear, if possible.
Is it possible to overheat SOLE Custom Footbeds to the point of melting?
Yes. Preheat the oven to 200°F / 90°C before placing the footbeds in the oven. If you put SOLE in the oven during preheating, they will likely overheat and possibly melt.
Will the SOLE Custom Footbeds change dramatically in shape after heat molding?
After the molding process has been completed your SOLE footbeds may not appear dramatically different compared to their pre-molded appearance. SOLE footbeds are made with a highly moldable material, but how different they look after molding is affected by your unique combination of foot and footwear. In tighter fitting footwear, such as an ice skate, your footbeds may dramatically change shape, but the difference may not be as visible in looser footwear, like casual or running shoes.
Why do you make your insoles in different thicknesses?
People have different personal preferences for the amount of cushioning they need. This preference may change as well depending upon the type of shoe- more cushioning for a running shoe and less for a dress shoe. The other reason is that shoes have different internal volumes so one SOLE footbed may not fit in all shoes. Different thicknesses mean you should be able to use SOLE footbeds in almost all of your footwear.
